let's create something together

Can't find a design you love? Are you looking for a stunning diamond or gemstone for your engagement ring? You can book an appointment via our website and come and see us in-store. We can source your beautiful diamonds and/or gemstones to suit your taste and budgets. Daniel will custom design and make your one-of-a kind jewellery right on our premises. Daniel does all manufacturing and repair work onsite and nothing gets sent away to be made or set elsewhere. We also specialize in remodelling your existing jewellery into sparkling unique pieces that you will treasure for years and pass onto the future generations to come.

The journey for custom designed jewellery

Unique engagement and dress ring designs, re-modelling of existing pieces, repairs, and the custom making of wedding bands to complement any engagement ring are just some of the extensive ranges of services we provide. Clients can come in the
store and choose their perfect diamond or gemstone and get an engagement ring, wedding ring, pendant, bangle, earring, or other specialty piece custom designed and made unique to their taste, style and budget. Ideas come to life with the latest 3D CAD technology enabling a more personal and involving interaction with clients in the design phase. Clients can see a three-dimensional image of the jewellery before it is made; it makes it possible to show different renderings of the same piece in different metal colours, diamonds and gemstones - there is no charge for this service. 3D renderings may not be used for all designs as different techniques may be required and used. 3D renderings are not applicable for hand crafted jewellery. Daniel gives clients a chance to create their dream piece of jewellery right in the store. Daniel will give professional advice on the diamond, gemstone and metal selection to designing the setting and deciding on the size and shape of the sparkler to suit client's budget. We advise clients to make an appointment and bring their ideas, pictures, and questions on their appointment day and Daniel and Doreen will work with you to make your visions a reality. All jewellery custom made by Daniel comes with Lifetime Manufacturing Warranty, Complimentary Certificate of Appraisal and our Complimentary After Sales Services (i.e., free resize, inspection, clean and polish etc). Daniel and Doreen hand-selects the finest diamonds and gemstones through their trusted network of suppliers, ensuring they are conflict free, all-natural, not treated, and have never been drilled, fracture-filled, or otherwise enhanced for colour or clarity and are of the highest quality to meet their client’s budget. Finest diamonds are sourced from the world’s premier mining and cutting centers together with rare argyle pink diamonds, champagne/chocolate diamonds and excellent cut hearts & arrows Canadian and Russian Diamonds.

We use premium quality Australian refined metals in our custom makes.

We work with premium all carat yellow and rose golds, platinum, palladium white gold and argentium silver. Our white gold jewellery is made in platinum or palladium white gold. Palladium white gold does not require rhodium plating and is a better metal, tarnish resistant, hypoallergenic, durable and is purer than standard 18ct White Gold. In addition all our jewellery is nickel free.

Sourcing the perfect diamonds and gemstones.

Did you know that we are the only Antwerp Diamond brokers in the region? This gives us access to the best diamonds in the world. Antwerp Belgium, is the diamond capital of the world where 80% of the world’s diamonds are traded. This allows
us to buy diamonds with significant savings which we pass onto our clients. Because of the enormous choice of top-quality diamonds available in Antwerp, we can easily locate the perfect diamond for you in the exact size, shape, quality, and price that you wish. This special service is available to you because we are members of Nationwide Jewellers buying group, which is associated with the world's largest Jewellery Buying Group with over 400 members. This makes it possible for us to deal directly with Antwerp’s leading diamond cutters and save you the hefty importer and distributor costs. All of the natural diamonds that we supply comply with the Kimberly Process and System of Warranties mandated by the World Diamond Council and the United Nations. Under this process only legally mined and sourced diamonds can be imported into the country. The System of Warranties provides assurances that polished diamonds and jewellery are legitimately traded. Our diamonds are traceable, conflict free, not enhanced or fracture filled. We have a wide selection of Diamonds, Argyle Pink & Champagne, Cognac/Chocolate Diamonds, coloured diamonds and gemstones available in-store to choose from that were hand selected by Daniel and Doreen. If you would like to own a spectacular diamond or gemstone and a jewellery item made with quality materials and workmanship then please come and see us in-store or book an appointment and let us custom design your jewellery to suit your budget. Together we can create a design as individual as you. Diamonds sourced and sold by us are independently graded by the Gemological Institute of America (GIA); International Gemological Institute (IGI) and/or HRD Antwerp Institute of Gemmology. Please note that diamonds smaller than 0.30ct are not certified- this does not apply to smaller Argyle Pink Diamonds as they come fully certified. We also offer uncertified natural diamonds which are meticulously graded by our reputable suppliers grading experts and their grades are verified by Daniel upon receipt. Due to high demand for lab grown diamonds we now stock lab grown diamonds in-store. Our lab grown diamonds are grown in the laboratory from Type IIa (which is the most purest type of diamond) diamond seed. Lab grown diamonds can offer our clients a bigger and better quality diamond at a much lesser price. Our lab grown diamonds comes fully certified and are laser inscribed. In addition we stock different shapes, sizes and also offer fancy colors in lab grown diamonds.

Things to keep in mind when buying diamonds, gemstones or jewellery online and/or in-store.

  • Is the diamond certified or uncertified? This can affect prices. 
  • Is the diamond and/or gemstone graded by a reputable grading laboratory such as Gemological Institute of America (GIA); International Gemological Institute (IGI) and/or HRD Antwerp Institute of Gemmology?
  • Check the cut, polish and symmetry (most important factors) of a diamond, these parameters are seldom talked about but interact with prices greatly! E.g., Ten diamonds in exact carat weight, colour and clarity can have ten vastly different prices. The above-mentioned parameters are the reasons why. Also, the location and types of inclusions in diamonds also affect its value and price.
  • Is the diamond natural or has it been subjected to any enhancement processes or treatments?
  • Are the metals used adhering to Australian ISO standards or was it sourced cheaper from overseas that may contain cheaper alloys and/or sub-par manufacturing standards?
  • Jewellery can look good in the picture! Is the mount hollowed on the shoulders and under the setting? Is the band made hollow and/or fine - this can compromise the structural integrity of the jewellery item? This is a very common practise that is used to bring the weight of mounts down so it can be sold at a cheaper price.
  • Are the small/melee diamonds used fine cuts or are they commercial grade?
  • What warranties are offered on the products?
  • What happens if your jewellery item starts having issues after purchase?

If you are looking for quality well-made investment product than we highly recommend going and seeing your qualified local manufacturing jeweller. You will always get a superior product, custom-made to your suit your style and budget, plus peace of mind that you and your product will be looked after.

Why buy from your local manufacturing jeweller?

Accountability, trust and interacting with real people that live in your community are some of the benefits of buying from your local jeweller. If an item is purchased from overseas or online and there are any issues with the item, you may not have
access to someone that might be able to assist you promptly or you might be required to send the item back to the company which overtime can become costly. If you buy locally, you can go back to your Jeweller at any time and speak to them face to face and get your issue rectified immediately. Another benefit of buying your jewellery from a local manufacturing jeweller is it allows you to fully customise your jewellery item and tailor it to your style and budget. You will also receive advice from an expert in real-time, plus the assurance of receiving a quality product. At D&D Designer Jewellers, Daniel and Doreen aim to continue the legacies of Daniel’s great grandfather Herbert Whitney and grandfather Bob Whitney who built their businesses on trust, honesty and accountability. As a qualified member of Custom Design Jewellers Australia™, Daniel has the skills, experience and expertise to custom design and manufacture intricate pieces of jewellery items for our clients. 

We follow recommended retail prices for all our custom makes, remodelling, repairs, shop stock, diamonds and/or gemstones issued by Nationwide Jewellers for fairness & transparency. We don't offer big discounts or have half price sales however we do look after our clients by our value offerings such as providing a quality product, lifetime manufacturing warranty and our complimentary after sales services regardless of purchase price. We are also members of the Jewellers Association of Australia (JAA) and we adhere to the strict JAA Jewellery Industry Code of Conduct in regards to quality, workmanship and customer service.

Our Value Offerings:

Complimentary After Sales Services:

At D&D Designer Jewellers we want your jewellery to look its best. As a part of our exceptional customer service, all handmade jewellery or any jewellery purchased from us regardless of purchase price comes with a free resize, complimentary polishing and cleaning to keep it looking new forever. We will re polish small scratches from the surface; check the settings and clean your jewellery onsite. Our white gold jewellery does not require rhodium plating being palladium or platinum based. Please note that removing deep scratches and fixing any damage beyond normal wear and tear may incur a charge which will be advised when the item is inspected. We invite you to make an appointment and visit us with your item(s) for ongoing complimentary cleaning services to ensure the full enjoyment of your precious jewellery. We recommend having your jewellery cleaned and inspected at least every six to twelve months or as soon as possible if it undergoes any potential trauma. Inspections may help promote early detection of wear and tear, which may assist in avoiding diamond and/or gemstone loss, clasp failure, etc., and extend the life of your jewellery. All jewellery custom made by Daniel comes with a complimentary Certificate of Appraisal. All shop stock over $1999 comes with a complimentary Certificate of Appraisal. Anything under $1999 comes with a Certificate of Authenticity.

Lifetime Manufacturing Warranty:

We offer a *Lifetime Manufacturing Warranty on all our fine jewellery pieces manufactured by us against manufacturing defects existing during the time of purchase. This warranty excludes remakes as we cannot guarantee and/or provide a warranty for any client-supplied material(s) that are used in the remake.

*This lifetime manufacturing warranty excludes:

  • Damages due to wear and tear,
  • Damages due to misuse, accident, alteration, substitution, negligence or abuse,
  • Maintenance, repairs, sizing, alterations or other services performed by someone other than D&D Designer Jewellers will void your Lifetime Manufacturing Warranty,
  • Theft, disappearance or loss (including loss of diamonds and gemstones), any type of use causing damage or deterioration. Coverage also excludes damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

*Some examples of common jewellery issues that would not be considered manufacturing defects include:

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing.
  • Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  • Bent, caught, or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  • Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
  • Natural internal and external flaws of a diamond(s) or gemstone(s) are not considered faulty, damaged, or defective.

Failure to get an inspection done every six to twelve months will void your * Lifetime Manufacturing Warranty however failure to have your purchase inspected on a regular basis in no way waives your rights under consumer law. This guarantee
does not cover damage caused by wear and tear, impact, misuse, accident, or natural disaster, nor does it cover loss or theft. We reserve the right to determine whether the jewellery has been subject to any of the above-mentioned exclusions by independent Jewellers at Nationwide Jewellers and/or The Jewellers Association of Australia (JAA). White gold and silver jewellery are rhodium plated to enhance their appearance and will wear off during normal wear and tear and is excluded from the warranty. Whilst this is excluded from the warranty, we will rhodium plate your silver and/or white gold jewellery purchased from us at half price anytime regardless of its purchase price.


 

Custom Design Jewellers Port Macquarie